Purpose of the Job
The Retail Manager is responsible for overseeing the daily operations of the retail store, ensuring an exceptional customer experience while driving sales of spirits and merchandise. This role combines leadership, product expertise, inventory management, and brand engagement—including social media presence—to support overall business goals. The Retail Manager will supervise part-time team members, manage in-store tastings, and serve as a knowledgeable ambassador for the brand and its products.
Job Duties and Responsibilities
Store Operations & Sales
- Oversee day-to-day retail operations, including opening/closing procedures, cash handling, and sales reporting
- Drive revenue through effective merchandising, upselling, and customer engagement
- Maintain a clean, organized, and visually appealing store environment
- Ensure compliance with all local, state, and federal regulations related to alcohol sales and tastings
Product Knowledge & Tastings
- Develop and maintain in-depth knowledge of all spirits, merchandise, and brand story
- Lead and coordinate product tastings, ensuring a welcoming and educational guest experience
- Train team members on product knowledge and responsible service practices
- Act as a brand ambassador by sharing product insights and recommendations with customers
Inventory & Merchandising
- Manage inventory levels, conduct regular counts, and reconcile discrepancies
- Order and restock products and merchandise as needed
- Monitor product rotation and ensure proper storage conditions
- Execute merchandising strategies to maximize product visibility and sales
Team Leadership
- Recruit, train, schedule, and supervise part-time retail staff
- Provide ongoing coaching, feedback, and performance management
- Foster a positive, team-oriented work environment
- Ensure staff adherence to company policies and customer service standards
Social Media & Brand Engagement
- Respond to customer inquiries and comments in a timely and professional manner
- Collaborate with marketing teams to align messaging and campaigns
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Weekly Pay |
Paid each Thursday |
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Health Insurance Cigna Health Insurance (Gold Level) |
TDG Team Member – 100% Company paid premium, Annual Deductible $2,000 TDG Family/Spouse/Children/Significant others – 75% Company paid premium, Annual Family Deductible $4,000 |
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Life Insurance |
100% Company paid – $100,000 term policy |
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Long Term Disability |
100% Company paid |
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Short Term Disability |
100% Company paid |
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Dental Insurance (Carrier is Principal) |
Team Member paid |
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Vision Insurance (Carrier is VSP) |
Team Member paid |
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Flexible Spending Account (FSA) (Carrier is Pinnacle) |
TDG will contribute $500 with an employee minimum annual contribution of $260 ($5 per week) |
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Supplemental Life Insurance |
Team Member paid – up to an additional $300,000 individual, $30,000 spouse, $10,000 child; Portable |
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Accident, Critical Illness |
Team Member paid at a negotiated rate |
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Paid Time Off (PTO) |
16 days (personal, medical and vacation) at Team Member’s discretion – Prior supervisory approval required Option to carry 5 days forward to the following year |
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Paid Holidays |
New Year’s Day Labor Day Memorial Day Thanksgiving Fourth of July Christmas Day |
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Paid Maternity Leave Paid Paternity Leave |
100% paid up to 6 weeks 100% paid up to 2 weeks |
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401K Plan |
100% Company match for first 5% contribution 100% immediately vested |
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Logoed Apparel– Everyday Wear |
TDG logoed issued shirts, hats, and hoodies |
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Logoed Apparel |
TDG Team Member receives $400 of new TDG logoed apparel after 90 days of employment; to be elected from a catalog provided by HR |
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On-Campus |
TDG provided free healthy snack program, healthy beverage choices, and coffee bar |
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Bonuses |
Company-wide bonuses issued annually at company discretion, contingent upon budgetary approval. |
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Barrel Bonus Program |
TDG Team Members receive a full barrel of new-make whiskey upon their date of hire and after each additional 2 years of employment. The barrel(s) may be sold back to the company between 2-4 years ageing at an internal company published price. |
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5 Year Anniversary Employee Benefit |
TDG Team Members receive a $5000 (after tax) bonus upon 5-year anniversary |
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Employee Referral Program |
TDG Team Members receive $1000 (after-tax) once referral hire reaches 6 months of employment at TDG |
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Tuition Reimbursement |
100% tuition reimbursement with supervisory approval |
As part of our commitment to maintaining a safe and productive work environment, pre-employment drug testing is conducted post-conditional job offer acceptance. A positive result may lead to the denial of employment. Post-accident and reasonable suspicion drug and alcohol testing are also implemented to ensure a safe work environment.
Requirements
Job Requirements and Qualifications
- 3+ years of retail management experience, preferably in spirits, hospitality, or specialty retail
- Strong knowledge of spirits (bourbon, whiskey, etc.) and interest in the industry
- Experience with inventory management and Point of Sale systems
- Proven leadership and team management skills
- Strong communication and interpersonal abilities
- Alcohol server permit, or ability to obtain within 3 months of hire
- Experience managing business social media accounts preferred
- Ability to work flexible hours, including evenings, weekends, and holidays
Physical and Mental Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Frequently required to sit, stand, kneel, stoop, or squat
- Use hands or fingers to handle or feel objects, tools, or controls
- Reach with hands and arms
- Talk, hear, and communicate with other employees or customers.
- Comfortable working in a fast paced environment
- Frequently lift and/or move up to 50 pounds.
- Ability to anticipate the consequences of a situation
- Ability to modify one’s own behavior to meet expectations of others
- Ability to sustain one’s own emotions from interfering with responding effectively to internal and external customer’s needs.
- Exposure to alcohol odor/vapor.
- Exposure to loud and congested work environment.
- Maintain regular work attendance during scheduled hours
- Acknowledge and adhere to all company policies
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs or technological developments.). This job description does not constitute a written or implied contract of employment.
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